Streamline & TaxiCharge – The TPP Platform

Before State

TaxiCharge, New Zealand’s leading independent taxi billing and expense management provider, processed over 250,000 taxi transactions per month for more than 70,000 businesses and individuals across the country. Their operations involved complex, paper-based voucher systems, manual reconciliation, and significant administrative overhead. With 25 partner taxi companies and a network of over 2,500 taxis, TaxiCharge needed to ensure accurate, timely payments to drivers and transparent, consolidated reporting for business clients. Manual processes led to delays, increased the risk of errors, and made it difficult to scale or innovate.

The Challenge

TaxiCharge faced several critical challenges:

High Transaction Volume: Processing hundreds of thousands of paper and digital transactions each month created bottlenecks and increased the risk of mistakes.
Administrative Burden: Manual reconciliation and reporting consumed significant time and resources for both TaxiCharge and its clients.
Complex Payment Flows: Coordinating payments between drivers, taxi companies, and business clients was time-consuming and prone to delays.
Need for Innovation: As the industry moved toward digital solutions, TaxiCharge needed a scalable, automated platform to maintain its leadership and deliver new services.

The Solution

To address these challenges, TaxiCharge partnered with Streamline to develop the TaxiCharge Payment Platform (TPP). Launched in 2010, TPP is a cloud-based software solution that automates the end-to-end processing of taxi transactions, including voucher issuance, redemption, digital reconciliation, and integration with accounting systems. The platform also supports innovations like the Mobil/TaxiCharge fuel card, which combines fare factoring with fuel discounts for drivers, and integrates seamlessly with TaxiCharge’s billing and reporting solutions.

Improved State

With TPP in place, TaxiCharge transformed its business operations:

Automation: TPP automates the processing of over 250,000 transactions monthly, drastically reducing manual intervention and errors.
Centralised Reporting: Clients receive one consolidated monthly invoice and have access to detailed, real-time reporting via TaxiCharge’s online account management tools.
Faster Payments: Drivers benefit from on-the-spot payment for fares, while administrative costs for all parties are significantly reduced.
Scalable Innovation: The platform’s flexibility enabled TaxiCharge to launch new offerings, such as the integrated fuel card, and adapt quickly to changing market needs.

The Result

Operational Efficiency: TaxiCharge slashed administrative overheads, reduced errors, and eliminated payment delays.
Client Satisfaction: Businesses gained greater control and visibility over travel spend, with seamless integration to their accounting systems and transparent monthly reporting.
Driver Benefits: Drivers enjoyed immediate payment for fares and access to fuel discounts, improving their cash flow and reducing costs.
Sustained Leadership: TaxiCharge reinforced its reputation as New Zealand’s premier taxi billing and expense management provider, processing over 500,000 transactions per month and supporting ongoing growth and innovation.

Conclusion

The collaboration between TaxiCharge and Streamline delivered a robust, cloud-based factoring and payment platform that automated complex workflows, improved accuracy, and enabled rapid innovation. TPP’s automation and integration capabilities allowed TaxiCharge to maintain its leadership in the taxi billing sector while delivering greater value to drivers, taxi companies, and business clients.

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